Ettore Consumer Services Private Limited (Ettore Care) respects Users’ privacy. This Privacy Statement (Policy) is applicable with effect from 25th day of February, 2021. In this Policy, the Ettore Care describes the information / details / data that has been provided by the user of the Website and/or Mobile App while visiting the website https://www.ettorecare.com (the "Website") and/or Ettore Care (the “App”) and use the services available on the Website and/or the Mobile App ("Services"), and how the Ettore Care use and disclose that information/details/data. Any questions or comments about the Privacy Statement (Policy) may be forwarded to us at info@ettorecare.com. This Policy is incorporated into and is subject to the Ettore Care’s Terms of Use, which can be accessed at www.ettorecare.com/terms.php. The user of the Website and/or Mobile App Service understand and agrees that any personal information/details/data the user provides on the Website and/or App remains subject to the terms of the Privacy Policy and Ettore Care's Terms of Use.
1. What information is, or maybe collected from User ?
As part of the registration process on the website https://www.ettorecare.com and/or the Ettore Care Mobile App, company may collect the following personal identifiable information about the user such as: name (including first name and last name), e-mail address, contact phone number (mobile number or alternate number), postal code, residential or business address, user demographic profile (like age, gender, occupation, education, etc.)
Ettore Care collects personal information/details/data from its Service Partner professionals offering their services. Service Provider professionals are required to create an account and provide their personal information, security related documents like ID cards provided by the Government of India / other identity cards / police verification, service pricing, documents related to their certifications, a description about their services offered and agree that Ettore Care displays this information/details/data partially or completely on its Website and/or at Mobile App to assist the end user to find a Service Provider professional. The Ettore Care also may collect payment information, such as credit card, bank account number information, from the Service Provider professional. If the Ettore Care deem it necessary, it will be the sole and absolute discretion of the Ettore Care may also ask for and collect supplemental information/details/data from third parties about the Service Provider professional’s credit from a credit bureau (to the extent permitted by law), or information/details/data to verify any identification details the Service Provider professional’s provide during registration. This information/details/data is partially or completely accessible to all registered users using the Ettore Care Website or Mobile App, either directly or by submitting a request for a service.
2. How do we collect the Information from User?
Ettore Care, will collect personally identifiable information about user only as part of a voluntary registration process, on-line survey or any combination thereof. The Ettore Care Website or Mobile App may contain links to other websites. Ettore Care is not responsible for the privacy practices of such websites which it does not own, manage or control. The website and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Double Click cookie) together to inform, optimize, and serve ads based on someone’s past visits to the site. Users may share their personal information/details/data through Google Play Store Apps permissions to the Ettore Care App. The user may choose not to accept it and in such a case the user will not be able to use the complete services, of website and/or of App of Ettore Care.
The user may log into Ettore Care Website through user’s Facebook account or other social networking sites. If the user does so, he/she must enter the email address and password that the user uses for Facebook account. The Ettore Care website will ask that the user to grant permission to Ettore Care to access and collect user’s Facebook basic information / details / data (which includes user’s name, profile picture, gender, networks, user ID, list of friends, date of birth, e-mail address, and any other information/details/data the user may have set to public on his/her Facebook account). Ettore Care store the information/details/data that it received/collected from Facebook along with other information/details/data that it collects from the user or receives about the user. Facebook controls the information/details/data it collects from the user. For information/details about how Facebook may use and disclose the information, including any information/details/data made public, please consult Facebook's privacy policy. The Ettore Care have no control over how any third party site uses or discloses the personal information/details/data it collects about the user.
The Ettore Care and its third party service providers, which include advertisement on networks that use cookies, web beacons, and other tracking technologies to collect information/details/data about user’s use of the Ettore Care’s Website and/or App and services, such as user’s browser type, ISP or operating system, domain name, access time, the URL of the previous website visited, page views, IP address, and the type of device that the user uses. Ettore Care can use the information/details/data (including the information/details/data collected by the Ettore Care’s third party service providers) for Website and/or App analytics, to evaluate the success of Ettore Care’s advertising campaigns, and as otherwise described in this policy. The Ettore Care may obtain the user’s device ID, which is sent to Ettore Care's servers and used in fraud prevention efforts
3. How is this information used?
The Ettore Care website and/or Mobile App will use user’s personal information/details/data to provide personalised features, promotional offers, other services including registering user, verifying his/her identity and authority to use Ettore Care Website and/or Mobile App for customer support, responding to user’s inquiries, internal record-keeping purposes, process billings and payments including sharing with third party payment gateways in connection with Ettore Care products and Services. Ettore Care will also provide this information to its service partners and business associates to contact the user you when necessary to provide the services as requested by the user. Ettore Care will use this information to preserve the transaction history as governed by existing law or policy. Ettore Care may also use contact information internally to direct its efforts for product and service improvement, to contact the user as a survey respondent, to notify user if he/she wins any contest, and to send promotional materials from its contest sponsors or advertisers. Ettore Care will also use this information to serve various promotional and advertising materials to the user via display advertisements through the Google Ad network on third party websites. User can opt-out of Google Analytics for Display Advertising and customise Google Display Network Ads using the Ads Preferences Manager.
Ettore Care may offer a electronic newsletter to users and will gather the email addresses of users who sign up for the newsletter mailing list. User may remove himself/herself from this mailing list by opting out of receiving newsletters during the registration process, by following the link provided in each newsletter that points user to a subscription management page where the user can unsubscribe from receiving newsletters or by changing their preferences in their Profile Settings page.
Ettore Care may conduct user surveys from time to time to better improve the content to its Website and/or Mobile App users. Ettore Care will not share individual responses from these surveys with any third party. Ettore Care will share aggregate data with third party service providers, partners, and other third parties. Ettore Care also will post aggregate data containing survey responses on its website and that data may be viewed and downloaded by other users of Ettore Care website.
4. With whom the User’s information will be shared?
Ettore Care will not use user’s financial information for any purpose other than to complete a transaction with the user. Ettore Care does not rent, sell or share your personal information and will not disclose any of user personally identifiable information to third parties. In cases where it has user’s permission to provide products or services user has requested and such information is necessary to provide those products or services the information may be shared with Ettore Care business partners and associates. In addition, Ettore Care may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Website / Mobile App terms of use or to defend against legal claims, special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.
Ettore Care may contract with various third parties for the provision and maintenance of the Website and/or Mobile App and Ettore Care’s business operations, and Ettore Care may need to share user’s personal information/details/data and data generated by cookies and aggregate information/details/data with these vendors and service agencies i.e., Ettore Care may provide user’s information/details/data to a credit card processing Ettore Care user’s payment. The vendors and service agencies will not receive any right to use user’s personal information/details/data beyond what is necessary to perform its obligations to provide the Services to user. If the user completes a survey, Ettore Care also may share user’s information/details/data with the service provider professional. In case Ettore Care offer a survey in conjunction with another entity, Ettore Care also will disclose the results to that entity.
Ettore Care Website and/or Mobile App may contain links to other websites or resources over which Ettore Care does not have any control. Such links do not constitute an endorsement by Ettore Care of those external websites. User acknowledges that Ettore Care is providing these links to user only as a convenience, and further agree that Ettore Care is not responsible for the content of such external websites. Ettore Care are not responsible for the protection and privacy of any information/details/data which user provide while visiting such external websites and/or an app and such sites are not governed by this Policy. User’s use of any external website and/or an app is subject to the terms of use and privacy policy located on the linked to external website and/or app
5. What choices are available to User with regards to collection, use and distribution of his/her information?
To protect against the loss, misuse and alteration of the information under its control, Ettore Care has in place appropriate physical, electronic and managerial procedures. Ettore Care servers are accessible only to authorized personnel and user information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by the user. Ettore Care may use encryption, passwords, and physical security measures to help protect user’s personal information/details/data against unauthorized access and disclosure. No security measures, however, are 100% complete. Therefore, Ettore Care do not promise and cannot guarantee, and thus user should not expect, that user’s personal information/details/data or private communications will not be collected and used by others. User should take steps to protect against unauthorized access to user’s password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping user’s log-in and password private. Ettore Care is not responsible for the unauthorized use of user’s information/details/data or for any lost, stolen, compromised passwords, or for any activity on user’s Account via unauthorized password activity.
Ettore Care may send periodic promotional or informational emails to user. The user may opt-out of such communications by following the opt-out instructions contained in the email. Please note, it might take up to 10 business days for us to process opt-out requests.
6. How can User correct inaccuracies in the information shared?
To correct or update any information you have provided, the website allows you to do it online. In the event of loss of access details, you can send an e-mail to info@ettorecare.com
Ettore Care may, in its sole and absolute discretion, change this policy from time to time by updating this document. Ettore Care will post its updated Policy on the website, on this and on the Mobile App. Ettore Care encourages user to review this Policy regularly for any changes. User’s continued use of this Website and/or Mobile App to us will be subject to the terms of the then prevalent Policy
7. Contact information?
When you voluntarily send us electronic mail, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it.
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