Our Call Center supports Toll-free / Toll Customer Helpline Numbers, managed by a team of dedicated multi-lingual Customer Care Officers, well trained on Consumer Electronics, Home Appliances and Telecom products, services and processes, supported by an intelligent CRM System powered with a Mobile App for real-time complaint management and online tracking. We ensure timely resolutions to customer queries / service requests, thereby offering superior customer experience.
Ettore Care has implemented an advanced CRM Application powered with M-App and API integrations with various back-end services for seamless flow of information, real-time dash-boards and analytics at the click of a button. All our processes viz. Call Center Operation, Field Service Delivery, Online Technical Support - Inventory Management – Parts Logistics and Accounting are technology driven ensuring greater transparency, reliability and accountability.
Company has an in-house team of qualified Master Trainers to ensure need-based timely online / offline trainings for its field Service Engineers and back-end Support Officers on proper installation procedures, product demonstrations, repair knowledge and soft skills for faster and timely resolution to customer issues. All our Service Engineers are trusted, verified and skilled to deliver best in class service support. We also have an online Technical Library & Trouble-shooting Repository for enabling easy access to technical support for all Service Engineers and Customer Care Officers.
We have tie-up with few state of art Level-4 Repair cum Refurbishment Factories for repair and / or refurbishment of defective mobiles phones and LED-TV panels, which can help brands with faster refurbishment of their defective stocks into ETN units.
Ettore Care has CRM Suite supports full spare parts inventory management for carry-in as well as onsite call closure with parts tagging and validations for product / service parts returns with proper tracking. Our parts management module enables service centres to tag part pending calls with correct parts description and part codes, view real-time inventories available at all warehouses / hubs, forecast & planning, spares indent, PO fulfilment, invoicing and defective return options. Our Main Warehouse is located in Noida and it is supported by Branch Warehouses in Kolkata and few other locations. Our online system ensures right parts are available at the right time and caters to both MSL requirement and on-demand parts.
We are a technology based After Sales Solutions (start-up) company conceived with the objective of providing prompt, reliable and cost effective after sales service network and shared infrastructure in an efficient manner. We are head-quartered in NCR and rapidly expanding our service network pan-India. We offer the whole bouquet of technical services through a wide network of 250+ Auth. Service Centres, wherein the workflow is integrated through an advanced CRM Suite for real-time complaint management, warranty administration and superior consumer experience. We are rapidly increasing our footprints that will enable us a wider reach, scale and efficiency