An Engineering cum Management Graduate from NIT Durgapur & XLRI Jamshedpur with over 25-yrs work experience in Customer Service and Quality function. Worked in senior leadership roles with leading Brands viz. Philips, Samsung, Nokia, Vodafone, Videocon & Hyundai Electronics. A strategic thinker with in-depth understanding of Indian consumer psyche' and accordingly building on Systems, Processes and Human Capital to deliver innovative service solutions par excellence.
Balu, as he is known to his friends, is a Post-Graduate in Economics from Bangalore University. Starting his career in Retail Banking in 1974, he joined Indian Bank and then moved over to the corporate sector. Later, Balu and another colleague of his came up with the idea of starting exclusive service organisation with the objective of being a One Stop Shop for service requirements of all consumer appliances products. That’s how Jeeves Consumer Services was born in August 2007. From a humble beginning of just one office and 10 employees, Jeeves went on to become India’s Largest 3rd Party Service Provider in the country. Jeeves was acquired by Flipkart in 2016 and is now a fully owned subsidiary of Flipkart. Balu is now an Advisor to the Ettore Broad and mentoring the core management team to create another successful venture.
Seeing the dedication and initial success of Ettore team, Jerold Pereira a highly experienced CXO, who held senior leadership positions at several large Indian business groups viz. Tata, Piramal, DLF and Videocon with 25-yrs of sustained high performance in Strategy and Business Development across Electronics, Retail and Real Estate sectors agreed to support Ettore, mentoring the Founders. Jerold holds a Masters degree (MBA, Finance) from the University of Notre Dame and a Bachelor’s Degree in Financial Accountancy from Mumbai University.
An Entrepreneur in After Sales Service Biz. with over three decades of experience in setting-up and running of Service Centers for many leading brands viz. Tata, Samsung, LG, Carrier, Dish TV, Toshiba & Carrier Midea for various product categories. An Execution Specialist, soft spoken yet firm and excellent people manager. He has a sharp business acumen and responsible for Network Expansion, Operations Management and Customer Relations.